Returns and Exchanges

RETURNS & EXCHANGES

We offer a warranty on all our products. If a return or exchange is necessary, a return authorization number (RA#) must be issued by Brubeck Body Guard. Call Customer Service 647 405 1700 or email nadine@brubeck.com and include your order number and items to be returned or exchanged. The RA# should be placed on the outside of the return carton. Please ensure that you keep original packaging. Any item being returned must be in re-sellable condition, which means item can not be washed or worn. Return shipping & fees are at the expense of the Retailer. Snap a photo of the return shipping receipt and send it to above mentioned email address. 

We recommend customers receive a tracking number when sending back items, as we cannot guarantee that we will receive your returned item.

Once you email the return shipping receipt your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

 Please allow 7-10 business days upon receipt of your returned goods for your request to be processed.

 Thank you for supporting a small Canadian business!